Refund Policy

This Refund Policy ("Policy") forms part of the Terms and Conditions governing your use of Map Your Voyage (the "Platform"). It explains how cancellations and refunds are handled when you book a customised trip through our marketplace and when you subscribe to our Pro Plan.

This Refund Policy covers two types of transactions:

• Travel Bookings: Bookings made through our platform with independent Travel Agents.
• App Subscriptions: Monthly subscriptions to our Pro Plan for enhanced platform features.

SSDR Voyagenics Private Limited ("we", "us", "our") operates the Platform to connect travellers ("Customer" or "you") with independent destination‑based travel agents ("Travel Agent"). We facilitate communication and payment but do not operate, control, or manage any travel services ourselves.

Each Travel Agent issues a written quotation outlining itinerary details, total price, and its own cancellation and refund conditions ("Agent Terms"). These Agent Terms are disclosed to you before payment. Please read them carefully—by confirming a booking you agree to be bound by the Agent Terms in addition to this Policy.

At present we do not charge a separate platform service fee for travel bookings. Should a non‑refundable service fee be introduced in the future, it will be disclosed at checkout and will not be refundable unless required by applicable law.

Pro Plan Subscription: We offer two Pro Plan subscription options:

• Monthly Plan: $1.49 per month, billed monthly
• Annual Plan: $11 per year ($0.92/month), billed annually

Both plans provide unlimited Instagram DM to Bucket List features and all Free Plan benefits.

7-Day Refund Window:

• If you are not satisfied with your Pro Plan subscription, you may request a full refund within 7 days of purchase.
• To request a refund, email support@mapyourvoyage.com with your subscription details and reason for cancellation.
• We will process approved refunds within 7–14 business days to your original payment method (PayPal).

After 7 Days: No refunds will be provided for subscription fees after the 7-day window. You may cancel your subscription at any time, and cancellation will take effect at the end of your current billing period. You will retain Pro features until the end of the paid period.

No Pro-rated Refunds: We do not offer pro-rated refunds for partial billing cycles. If you cancel mid-cycle, you retain access to Pro features until the end of that billing period, but no refund will be issued for the unused portion.

Subscription Price Lock-in: Your subscription rate is locked in for 1 year with the Annual plan. After the year ends, you will be renewed at the then-current annual rate. With the Monthly plan, the rate is locked in for as long as you maintain an active subscription. If you cancel and later re-subscribe, you will be charged the current standard rate.

You may cancel your Pro Plan subscription at any time:

• Log in to your account and navigate to subscription settings, or
• Email support@mapyourvoyage.com with your cancellation request.

Upon cancellation:

• Your Pro features remain active until the end of the billing period.
• No further charges will be made after the current period ends.
• Your account automatically reverts to the Free Plan.
• All your itineraries and bucket lists remain accessible.

1. Review the Agent Terms to confirm you are within the permitted cancellation period.
2. Email both the Travel Agent and our support team at support@mapyourvoyage.com with your booking reference and the reason for cancellation.
3. The Travel Agent will verify eligibility and approve the refund amount in accordance with the Agent Terms.
4. Once approved, we will process the refund through the original payment method (PayPal) within 7–14 business days. Processing times may vary based on your card issuer or bank.

If you dispute a charge directly with your card issuer (a "chargeback"), we will supply all relevant evidence—including the Agent Terms you accepted (for travel bookings) or subscription terms (for Pro Plan)—to the payment processor. Unfounded or fraudulent chargebacks may result in account suspension and immediate termination of Pro Plan benefits.

A refund will not be available if:

For Travel Bookings:

• You cancel after the penalty‑free period specified in the Agent Terms.
• You do not show up for scheduled services (no‑show).
• You violate the Agent Terms or our Terms and Conditions.

For App Subscriptions:

• You request a refund more than 7 days after purchase.
• Your account has been suspended or terminated for violations of our Terms and Conditions.
• You have already received a refund for a previous subscription period.

However, nothing in this Policy limits any statutory rights you may have under consumer‑protection laws.

Date or itinerary changes are treated as cancellations followed by new bookings unless the Travel Agent expressly agrees otherwise in writing.

We may update this Policy to reflect legal or operational changes. Material updates will be announced via email at least 7 days before they take effect. Continued use of the Platform after the effective date constitutes acceptance of the revised Policy.

Questions about cancellations or refunds? Email support@mapyourvoyage.com or write to us at our registered address.

Effective Date: 24 July 2025