Refund Policy

This Refund Policy ("Policy") forms part of the Terms and Conditions governing your use of Map Your Voyage (the "Platform"). It explains how cancellations and refunds are handled when you book a customised trip through our marketplace.

SSDR Voyagenics Private Limited ("we", "us", "our") operates the Platform to connect travellers ("Customer" or "you") with independent destination‑based travel agents ("Travel Agent"). We facilitate communication and payment but do not operate, control, or manage any travel services ourselves.

Each Travel Agent issues a written quotation outlining itinerary details, total price, and its own cancellation and refund conditions ("Agent Terms"). These Agent Terms are disclosed to you before payment. Please read them carefully—by confirming a booking you agree to be bound by the Agent Terms in addition to this Policy.

At present we do not charge a separate platform service fee. Should a non‑refundable service fee be introduced in the future, it will be disclosed at checkout and will not be refundable unless required by applicable law.

1. Review the Agent Terms to confirm you are within the permitted cancellation period.
2. Email both the Travel Agent and our support team at [email protected] with your booking reference and the reason for cancellation.
3. The Travel Agent will verify eligibility and approve the refund amount in accordance with the Agent Terms.
4. Once approved, we will process the refund through the original payment method (Razorpay or PayPal) within 7–14 business days. Processing times may vary based on your card issuer or bank.

If you dispute a charge directly with your card issuer (a "chargeback"), we will supply all relevant evidence—including the Agent Terms you accepted—to the payment processor. Unfounded or fraudulent chargebacks may result in account suspension.

A refund will not be available if:

• You cancel after the penalty‑free period specified in the Agent Terms.
• You do not show up for scheduled services (no‑show).
• You violate the Agent Terms or our Terms and Conditions.

However, nothing in this Policy limits any statutory rights you may have under consumer‑protection laws.

Date or itinerary changes are treated as cancellations followed by new bookings unless the Travel Agent expressly agrees otherwise in writing.

We may update this Policy to reflect legal or operational changes. Material updates will be announced via email at least 7 days before they take effect. Continued use of the Platform after the effective date constitutes acceptance of the revised Policy.

Questions about cancellations or refunds? Email [email protected] or write to us at our registered address.

Effective Date: 24 July 2025