FAQs
Find answers to common questions about our services and how we can help you plan your next adventure.
How to book a trip through Map Your Voyage?
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1. Old school way:
Just fill out the booking form below and we'll connect you with a travel agent in the destination country.
Book now without building an itinerary -
2. New way:
Select a country, choose the places you like to build a rough itinerary. Then click on "Book this itinerary" button. Use the links below:
Build a new itinerary
Open existing itinerary & book it
How to contact Map Your Voyage?
General enquiries
Email: [email protected]
WhatsApp: +91-9591275547
Support:
Email: [email protected]
Discord: Map Your Voyage
Escalations:
Escalation contact details are shared after the trip is booked.
Where is Map Your Voyage based?
Map Your Voyage is a travel technology company based in Bengaluru, India.
How does Map Your Voyage work?
Our platform is a marketplace that matches travelers with vetted, independent travel agents and tour operators based in the destination country. You tell us where you'd like to go and what you're interested in, and we connect you with an in‑country expert who designs and books a tailor‑made trip on your behalf.
How is this different from booking through a traditional travel agency or an online travel agency (OTA)?
- Safer trips & peace of mind: A dedicated local contact working in the same time zone & ready to resolve any issue quickly.
- Better pricing: No middlemen means better value. You receive direct rates from vetted local agencies — no hidden mark‑ups.
- More money reaches local communities: Upto 90% of the money you spend on your trip goes directly to the local communities, compared to 30 to 50% for traditional tour operators.
- True local expertise: You collaborate directly with specialists who know the region like the back of their hand.
- Fully customizable: Every itinerary can be tailored to match your interests, pace, and budget.
- Sustainable tourism: We prioritize eco‑friendly stays, low‑impact activities, and carbon‑smart transport so your trip supports and safeguards the places you visit.
Do you own or operate the tours directly?
No. We provide the technology, secure payment infrastructure, and customer‑service framework. All travel services are delivered by independent agencies that meet our strict quality and safety standards.
How are travel agents selected?
We vet every partner through a multi‑step process: license verification, references from past clients, site inspections, and ongoing performance reviews (ratings, response times, and incident history). Only about 1 in 10 applicants are accepted.
What happens after I accept a proposal?
Your agent blocks accommodations and activities, sends a formal booking summary with payment schedule, and keeps you updated until departure.
How much money do I need to pay after accepting a proposal?
Typically 20–30 % deposit at confirmation, balance 30 days before arrival (exact terms vary by agent and season).
What payment methods are accepted?
Credit/debit cards (Visa, Mastercard, AmEx), PayPal, Wise, and local bank transfers in 35+ currencies.
Can I modify my trip after booking?
Yes, subject to availability and potential price differences. Your agent will re‑quote changes and you can approve or decline.
What is the cancellation / refund policy?
- 60 days before arrival: Full refund minus small admin fee
- 30–59 days: 70–80 % refund
- < 30 days: Non‑refundable or partial refund (depends on suppliers)
What if my flight is canceled or delayed?
Contact your agent via in‑app messaging or 24/7 hotline. They will reschedule airport transfers and first‑night lodging where possible. Additional costs depend on airline policies and travel insurance coverage.
How do you ensure traveler safety?
All drivers and guides hold valid licenses.
Emergency contact numbers are provided in your digital itinerary.
We monitor global advisories and can re‑route trips if risks rise.
How do you promote sustainable tourism?
Code of conduct for wildlife interactions and cultural sensitivity.
Low‑emission transport, refillables and zero single‑use plastic.
Who do I contact in an emergency?
Travel‑related issues: Call your agent's 24/7 hotline (number in your app).
Escalations: You can also escalate issues to Map Your Voyage through email or whatsapp. These contact details are shared after the trip is booked.
App issues or payment problems: Contact our global support at [email protected]
Still Need Help?
Can't find what you're looking for? Our support team is here to help you with any questions.